Airline Customer Care Agent (GDS Experience Preferred) - Immediate Start in Bali

Join Foundever, a global leader in customer experience solutions, as an Airline Customer Care Agent in the heart of Bali! We're seeking passionate professionals to deliver exceptional service to airline customers, ensuring every interaction leaves a lasting positive impression. In this role, you'll be the voice of Foundever, handling inquiries, reservations, and complaints with professionalism and empathy. Leveraging your GDS (Global Distribution System) experience, you'll manage bookings efficiently, providing customers with seamless travel solutions. This is your chance to make a difference in the travel industry while growing with a company that values your expertise and dedication.

Foundever is more than just a workplace; it's a community of innovators dedicated to transforming the way businesses connect with their customers. With a strong presence in Bali, we offer a dynamic environment where your skills and creativity can thrive. Every day, you'll interact with a diverse range of customers, using tools like Sabre, Amadeus, or Travelport to streamline their travel experiences. Whether you're resolving a complex booking issue or assisting a first-time traveler, your ability to adapt and excel will be key to your success.

As an Airline Customer Care Agent at Foundever, you'll play a crucial role in ensuring customer satisfaction. You'll handle a variety of tasks, from confirming flight details to managing cancellations and changes. With your GDS experience, you'll be able to provide quick and accurate solutions, making every customer interaction a positive one. Join us in Bali and be part of a team that's committed to excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about flight schedules, fares, and booking policies.
• Use GDS systems like Sabre, Amadeus, or Travelport to manage reservations, issue tickets, and process refunds.
• Assist customers with check-in, boarding passes, and baggage allowances.
• Resolve customer complaints and issues promptly and professionally.
• Stay updated with airline policies, procedures, and industry trends to ensure high-quality service.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure seamless customer service and support.
• Provide exceptional customer service, ensuring every interaction leaves a lasting positive impression.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the travel or airline industry.
• Proven experience with GDS systems such as Sabre, Amadeus, or Travelport.
• Strong communication and interpersonal skills to interact with diverse customers.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in English, both written and spoken.
• Familiarity with airline policies, procedures, and industry regulations.
• Computer literacy with experience using office software like Microsoft Office.
• Willingness to travel and work in a dynamic, fast-paced environment.

🛠️ Keahlian

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