Customer Service Executive - High-Volume Call & Message Handling

Are you a dynamic and customer-focused professional with a passion for delivering exceptional service? Belive Ventures Sdn Bhd is seeking a Customer Service Executive to join our growing team in Bali. In this role, you will be the first point of contact for our customers, handling a high volume of calls and messages daily. Your mission is to ensure customer satisfaction by providing prompt, accurate, and friendly service. With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be part of a vibrant team dedicated to excellence.

As a Customer Service Executive, you will handle incoming calls and messages from various sources, including phone, email, and social media. You will process customer inquiries, complaints, and requests, ensuring they are resolved efficiently and effectively. You will also be responsible for maintaining accurate records of customer interactions and ensuring compliance with company policies and procedures. This role offers a competitive salary of Rp 10,000,000 - Rp 15,000,000 per month, along with opportunities for professional growth and development.

Join us at Belive Ventures Sdn Bhd and be part of a team that values customer satisfaction and continuous improvement. If you are passionate about customer service and ready to take on the challenge, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Handle a high volume of incoming calls and messages from customers, ensuring prompt and accurate responses.
• Process customer inquiries, complaints, and requests, providing solutions and follow-ups as needed.
• Maintain accurate records of customer interactions, including call logs, emails, and social media messages.
• Ensure compliance with company policies and procedures, and adhere to service level agreements.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Provide training and support to new team members to ensure consistent service quality.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Attention to detail and the ability to multitask effectively.
• Fluency in English and Bahasa Indonesia.
• Certification in customer service or a related field is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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