Assistant Workforce Management (WFM) Manager - Bali

Join iOPEX Technologies as an Assistant Workforce Management (WFM) Manager in beautiful Bali and take the next step in your career! This is your chance to be part of a global leader in digital transformation, where innovation meets excellence. As an iOPEXian, you'll work alongside a talented team in a dynamic environment that values creativity and collaboration. In this role, you'll handle daily workforce management tasks, ensuring smooth operations and optimal resource allocation. You'll have the opportunity to grow and develop your skills in a supportive and innovative workplace.

At iOPEX Technologies, we are committed to fostering a culture of continuous learning and development. Our team in Bali is dedicated to delivering exceptional service and driving digital transformation across various industries. As an Assistant WFM Manager, you'll play a crucial role in supporting our operations and contributing to our mission of creating a better future through technology.

If you're ready to take on this exciting challenge and make an impact, we invite you to apply for the Assistant Workforce Management (WFM) Manager position in Bali. Join us and be part of a team that is shaping the future of digital transformation.

📋 Tanggung Jawab Pekerjaan

• Assist in managing and optimizing workforce schedules using advanced WFM tools like Oracle PeopleSoft and SAP SuccessFactors.
• Monitor and analyze workforce data to identify trends and areas for improvement.
• Coordinate with cross-functional teams to ensure efficient workforce planning and deployment.
• Develop and implement workforce management policies and procedures.
• Provide training and support to frontline staff on workforce management best practices.
• Collaborate with HR and operations teams to address workforce challenges and opportunities.
• Ensure compliance with labor laws and regulations.
• Contribute to the development of strategic workforce plans and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 3 years of experience in workforce management, preferably in a high-volume contact center or similar environment.
• Certification in Workforce Management (CWFM) or equivalent is a plus.
• Proficient in using Oracle PeopleSoft and SAP SuccessFactors.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Lowongan Terkait