Customer Support Chat Specialist (Travel Industry) - Night Shift

Join Concentrix as a Customer Support Chat Specialist for our exciting travel project! This role offers a unique opportunity to assist global travelers with their inquiries via live chat, ensuring seamless and delightful customer experiences. As part of our dynamic team in Canggu, you'll be the first point of contact for travelers seeking information about their bookings, destinations, and travel services. Our company is a leading global provider of customer experience solutions, serving industries such as travel, banking, healthcare, and more. With a strong commitment to innovation and customer satisfaction, Concentrix is the perfect place to grow your career.

In this role, you'll handle live chat conversations with travelers from around the world, providing accurate and timely information. You'll use our proprietary chat platform, Concentrix Customer Engagement Platform, to manage and resolve customer queries efficiently. Daily, you'll be responsible for maintaining high customer satisfaction scores, ensuring that every interaction leaves a positive impression. This is a night shift role, offering flexibility and the chance to work during off-peak hours while still contributing to our 24/7 customer support operation.

📋 Tanggung Jawab Pekerjaan

• Handle live chat inquiries from global travelers in a professional and friendly manner
• Provide accurate and timely information about travel bookings, destinations, and services
• Use the Concentrix Customer Engagement Platform to manage and resolve customer queries efficiently
• Maintain high customer satisfaction scores by ensuring every interaction is positive and helpful
• Adhere to company policies and procedures, including data privacy and security regulations
• Collaborate with team members to improve customer service processes and outcomes
• Monitor chat performance metrics and provide feedback to improve service quality
• Participate in training and development programs to enhance your skills and knowledge

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field
• Proficient in English, both written and spoken, with excellent communication skills
• Familiarity with customer support tools and platforms, such as Concentrix Customer Engagement Platform or similar
• Strong problem-solving skills and the ability to think quickly and decisively
• Ability to work well under pressure and meet tight deadlines
• Experience with travel industry or related services is a plus
• Valid ID and work permit for Indonesia
• Willingness to work night shifts, including weekends and holidays as needed

🛠️ Keahlian

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