Guest Services Executive (Hotel Executive Lounge)

Join the prestigious Holiday Inn team in beautiful Bali as a Guest Services Executive for our exclusive Executive Lounge. This role offers a unique opportunity to deliver exceptional hospitality experiences to our VIP guests, ensuring their stay is memorable and seamless. As a Guest Services Executive, you will be the face of our hotel, greeting guests with a warm smile and providing personalized service that exceeds their expectations.

Our Holiday Inn Executive Lounge is a sanctuary of luxury and comfort, designed to cater to the needs of our most discerning guests. Located in the heart of Bali, our hotel offers stunning views, world-class amenities, and a serene atmosphere that sets the stage for an unforgettable stay. In this role, you will work closely with our front desk team, housekeeping, and other departments to ensure that every guest's needs are met with the highest level of professionalism and care.

📋 Tanggung Jawab Pekerjaan

• Greet and assist VIP guests upon arrival and departure, ensuring a warm and personalized welcome.
• Provide exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Manage the Executive Lounge amenities, including refreshments, seating, and entertainment options.
• Assist with event planning and coordination for VIP guests, ensuring their special occasions are memorable.
• Maintain a clean and well-organized lounge area, adhering to health and safety standards.
• Uphold the hotel's standards of professionalism, confidentiality, and discretion.
• Participate in team meetings and training sessions to stay updated on hotel policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, customer service, or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with VIP guests.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in English, both written and spoken, with the ability to communicate effectively with guests from diverse backgrounds.
• Familiarity with hotel management systems, such as PMS (Property Management System) and CRM (Customer Relationship Management) software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Enthusiasm for delivering exceptional guest experiences and a passion for the hospitality industry.
• Valid work permit and visa for Bali, Indonesia.

🛠️ Keahlian

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